I believe it was Toyota - which created a nifty framework of “5 Whys’ to analyze the root cause of any broken transaction or process by its teams while they went about their work. The 5 Why tool mandated the teams at Toyota to ask ‘Why’ five times to be able to get to the source (root) of the problem before they attempted to apply the fixes or the solution.
The 5 Whys (and other similar tools/ approaches that are employed to do formal root cause analysis of any problem) are offshoots of what is philosophically called as ‘reflection’ by the human mind. Incidentally, if you leave out the form related attributes, ‘the ability to reflect’ is also perhaps the ONLY thing that differentiates human beings from the animals! It’s also not a coincidence that the ability or the power to reflect is one of the key determinants of human intelligence (or IQ if you will). It is easier still to appreciate that the whole idea behind the genesis of tools such as 5 Whys then is to make an ’average Joe’ think ‘more intelligently’.
So where does it leave what is called as ‘intuition’ when we speak of human intelligence. Intuition, after all has been hailed (equally by celebrated CEOs, marketing minds, scientists, and Zen Masters) as the ‘ultimate truth’ when it comes to making decisions, solving tough problems or conceiving new ideas & break-throughs. It is also a matter of general observation that ‘intution’ typically happens to a human mind only when it stops ‘reflecting’!
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If you are interested, please do come back for more on reflection, intuition and human intelligence, as I have some more ideas to go!
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